Frequently Asked Questions

What are your pieces made from?

Our collection includes 925 sterling silver and gemstone jewelry. Materials and stone options vary by design; check the individual product page for the details listed for that piece. Read our Materials guide for more information.

How quickly do orders ship?

U.S. orders ship free with tracking and insurance. Orders are prepared to leave within 1–2 business days. Shipping is available to all 50 states and Puerto Rico.

What is your return window?

You may request a return within 30 days of delivery. Items must be returned in their original condition. Charizzma covers return shipping with a prepaid, insured FedEx label, and there is no restocking fee.

When will I receive my refund?

Refunds are processed within 5 business days after the returned item is received and inspected.

Can I exchange a ring for another size?

Exchanges are available under the same 30-day and original-condition requirements. Charizzma covers return shipping with a prepaid, insured label. Check the product page for available sizes before ordering.

How do I choose a ring size?

Use our Ring Sizing Guide and check the available sizes on the product page.

How can I care for sterling silver and gemstones?

Care needs vary by material and stone. Follow the care guidance in our Materials guide and the product details for your piece.