Return Policy

Thank you for shopping at JoryelVera.shop. Our online shop provides unique Silver and Gemstone jewelry from our designer Joryel Vera back by high quality material and reliable production. If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don’t hesitate to contact us at joryelvera.shop; we will try our best to meet your request.

-Purchase can be returned within 15 days from the delivered date.

-Items must be unused, undamaged and in original packaging, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

-Final sale item(s) is not eligible for return.

- The items can only be returned if it is defective/damaged or wrong item.

-You must email us a picture showing the problem/defect after submitting the return request online.

Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded. We will issue a refund to your original payment method within a week.

All returns will be processed as refunds. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

Your order will be fully refunded if it’s cancelled within 24 hours of purchase.

Please Contact Us if you decide to cancel the order. We will NOT accept order cancellation request if the order shave already been shipped.

If you have further questions / issues, please don’t hesitate to contact us.